Q: Is it safe to give online?
Yes. In many ways, giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by the organization Simple Donation, who securely processes our online giving.

Q: Are there any fees involved with giving online?
We don’t charge a fee for giving online, but you do have the option to help us by covering the fee that our financial processor charges New City for credit/debit transactions. For example, if they charge us a 5% processing fee and you gift New City $100, we will receive a $95 donation. If you choose the “Cover my fee” option during the giving process, you will pay $105 and New City will receive the full $100 you intended to give. It is completely optional if you want to “Cover the fee” and is not required. Either way, we appreciate any gift you provide to our church!

Q: Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time or recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or you can schedule the contribution to come out of your bank account on a date specified by you.

Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, twice a month, every two weeks or once a month.

Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system.

Q: Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given online or otherwise. Once you’ve created an account, you will able to contribute immediately. However, for security purposes, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process when you initially create your account. After that, you can view your history at any time.

Q: What types of bank accounts can I give from?
You can give online from your checking account, MasterCard, Visa, Discover, or American Express.

Q: Can I use a debit card?
You can use a debit check card from Visa or MasterCard.

Q: Can I give via text
To securely make a gift, simply text the dollar amount you want to give to 602.833.1446. You’ll be asked to register with a debit/credit card your first time.

Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

Q: Can I designate my gift to a particular cause?
Typically you will be able to give to the general fund; however, we may add additional funds (such as disaster relief or Flourish) at specific times.

Q: How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an e-mail verifying your contribution.

Q: I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact us at hi@newcityphx.com. You will receive a response from our staff as soon as possible.